WP Sanctuary Ltd (“us”, “we”, or “our”) operates wpsanctuary.com (also known as the “Site”).

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is both collected and used.

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of personally identifiable information we receive from users of the Site. It also describes the choices available to you regarding our use of your Personal Information (also known as “personal data”) and how you can access and update that information.  Personal Information is information about you that can be used, directly or indirectly, to identify you (e.g., name, email address, mailing address, date of birth).

 

The Information We Collect

 

This notice applies to all information collected or submitted on the WP Sanctuary website.

We use your Personal Information only for the purposes of registration, billing, and improving the Site. By using the Site, you agree to the collection and use of Personal Information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, capitalized terms used herein shall have the same meanings as in our Terms of Service.

On some pages, you can order services, make requests, and register to receive information from us. The types of personal information collected at these pages are: Name, Address, Phone, Payment Details, E-Mail Address, etc.

While using our website, we may ask you to provide us with certain Personal Information that can be used to contact or identify you in order to use features of the Site that are only available to registered users.  We may also collect contact information so that you can place orders, request information and request support.

We hold this information to the highest regard in terms of security. With that in mind we do not post information about how we handle this information, but you can rest assured we exhaust all efforts to keep this information secure.

 

The Way We Use Information

We use the information you provide about yourself, website details, and web host details when placing an order for service and when completing service requests.

To create or update an account, you supply us with an email address, phone number, password, domain and/or other similar account details.  In addition, you provide us with billing details, such as company name, contact name, credit card information / banking information and/or billing address.

We do not share this information with outside parties except to the extent necessary to complete that service.

When you contact us we may ask for information that allows us to validate an enquiry, request specific information related to the reason you have contacted us, or contact you upon resolution of an enquiry.

 

Logged Data

Like many site operators, we collect information that your browser sends whenever you visit the website (“Log Data”). This Log Data may include information such as: your computer’s Internet Protocol (“IP”) address, browser type, browser version, the time and date of your visit, the pages of our Site that you visit, the time you spend on those pages, and other site usage statistics. We use this information to help personalize search results, diagnose problems with our services, and to administer the Site.  This is not linked to any Personal Information, except to the extent necessary to prevent fraud or abuse on our system.

 

Information collected by our customers

Our customers may collect personal data in connection with the service we provide to them. Our customers control the personal data they collect, and we will not use or disclose that personal data except as authorised or directed by the customer in the course of our provision of the services. If your personal data is controlled by one of our customers and you have concerns about the way that data is managed, please contact that customer directly.

 

Cookies

We use cookies and similar technologies in the Site that help us collect information. The WP Sanctuary website may also include cookies and similar tracking technologies of third parties, which may collect information about you via the Site and across other websites and online services. An example of this would be for Google Analytics.  For more details about how we use these technologies, please see our Cookie Policy.

 

How we use your information

We strongly believe in both minimising the Personal Information we need to collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services we provide, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

 

Communicating With You

We will only use the Personal Information we collect as reasonably necessary (a) to allow you to use and interact with the Site; (b) to provide the services to you as our customer; (c) to inform our continued development of the Site and the services; (d) to communicate with you from time to time in response to your requests for information or as may be relevant to your account with us; (e) to send marketing communications related to the services we provide; (f) as required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes; or (g) as specifically authorized by you in writing.

 

E-mail

From time to time, we may use your Personal Information to contact you by e-mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by us and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the “unsubscribe” link which is included at the bottom of every email you receive from us. However, in order to fulfill our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Compliance With Legal Or Law Enforcement Requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.  When permitted, we will disclose to any customer that is the subject of a government investigation and any data requests pertaining to customers’ Personal Information and/or hosted data.

 

Transfer of Personal Information Abroad

If you use our services from a country other than the country where our main web server is based, your communications with us may result in transferring your Personal Information across international borders.  Also, when you call us or initiate a chat, we may provide you with support from outside your country of origin. In these cases, your Personal Information is handled according to this Privacy Policy.

 

Security

The security of your Personal Information is important to us, and we use generally accepted security measures to protect against the loss, misuse or alternation of the information under our control, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.

If you have any questions about the security of your Personal Information, you can contact us.  We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Other than as described in this Privacy Policy, we will not give any information about you to others without your express permission.

 

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, performing analyses of our services, and customer relationship management.  We will only share information about you that is necessary for the third party to provide the requested services. These companies are prohibited from retaining, sharing, storing or using your Personal Information for any secondary purposes.

 

Supplemental Information

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have.  If others give us your information, we will only use that information for the specific reason for which is was provided to us.

 

What Happens to My Personal Information When I Terminate My Account?

When your account is terminated (either voluntarily or involuntarily) all of your Personal Information is deleted and/or anonymised. However, deactivation of your account does not mean your Personal Information has been deleted from our database entirely.  We may keep your Personal Information for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights Over Personal Information We Control

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information.  You may access, correct, or request deletion of your personal information by contacting us at privacy@wpsanctuary.com.

To deactivate your account, please contact us

We will respond to your request for access or to modify or deactivate your information within thirty (30) days.

Note that when your Personal Information is reasonably necessary for us to provide you services, or for the operation of our network, the collection, use and disclosure of Personal Information is required and you cannot opt-out or delete the information without terminating your services.  If your Personal Information is not reasonably necessary for the provisioning of the services or for the operation of our system, you will have the choice to withdraw your consent by opting out. For example, where you have provided express consent for the use of specific services for marketing purposes, you can opt-out later on as you like.  Similarly, you can opt-out of your Personal Information being used for a variety of marketing communications by us, including telemarketing or addressed marketing mail, or commercial electronic messages like emails and SMS messages, at any time by modifying your subscription settings.

 

Changes and updates

While we do not expect to change our privacy policy, if we do you can find any changes or updates on this page.

You will also find the date of last update to the privacy policy at the very bottom of this page.

The location of this page is always at: https://www.wpsanctuary.com/privacy/

 

Questions?

If you have questions about our privacy policy please contact us immediately so we can field your question and alleviate any concerns you may have.

You may contact us at support@wpsanctuary.com or through your account.

Last updated: 25fth May 2018

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